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Nakhoda & Pearl
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Your data

Nakhoda & Pearl Privacy Policy

This privacy policy explains how Nakhoda & Pearl handles personal information when you arrange charters across our fleet of 88 yachts and boats in Dubai. We process minimal details necessary to manage your booking, operate your cruise from Dubai Marina or Dubai Harbour, and coordinate requests directly with you via WhatsApp.

Information Gathered During Booking

We collect details provided when you enquire or confirm a charter on our yachts and boats, ranging from 33 to 164 feet. This includes your name, contact phone number, and conversation records generated via WhatsApp. We record details regarding charter length, party size up to 90 guests, and selections such as catering, water sports, or transfers. Because no passport or ID is needed to board, we do not request or store identity papers, government documents, or personal credentials from you or your guests at any point.

Application of Your Charter Data

Your details are used strictly to organise charter operations, process the 30% deposit that confirms your booking date, and assign appropriate crew and fuel for your sailing slot. We also use your chat thread to reply within 15 minutes between 9:00 and 23:00 GST daily, arrange requested equipment such as sound systems or fishing gear, and communicate adjustments if bad weather requires moving your date or issuing a refund. We do not use your information for unrelated marketing campaigns or automated sales calls.

Guest Control and Direct Communication

You maintain the right to inspect, correct, or request the deletion of the communication history and reservation notes we hold for your trip. Because we do not run email lists or telephone call desks, all data requests are handled directly by our team through WhatsApp. You can message us at any time between 9:00 and 23:00 GST via the button on the page to ask what records exist regarding your bookings, update your party details, or instruct us to erase past chat records entirely.

Site Tracking and Technical Logs

Our website uses standard technical cookies and basic analytics tools to monitor traffic performance and interface functionality across desktop and mobile devices. These logs register visitor device types, browser versions, and the pages viewed before opening a chat session. This technical data remains aggregated and is not linked to your identity or your direct messaging records. You can adjust your browser settings at any stage to restrict, block, or delete cookies without losing the ability to view our fleet rates and charter options.

88
yachts and boats in the fleet
15 min
typical reply
30 %
deposit to book

Charter FAQ

Will my personal data ever be passed to external businesses?

No, we do not sell or share personal data with external marketing firms or unrelated companies. Information is shared only with the operational crew and suppliers servicing your cruise, such as caterers or transfer drivers, solely to deliver items you explicitly requested for your charter.

For how much time do you store charter and messaging records?

We retain WhatsApp chat notes and booking logs only for as long as needed to administer your scheduled charter, finalise billing, and maintain basic business accounting records. Once your charter concludes and administrative needs end, you may request the deletion of your chat history at any time.